Returns & Refunds Policy

Refund Policy:

• We don't process refunds for orders which are in "Shipped". We only process refunds for Cancel, Pending or Returned orders.
• Upon receiving your refund request, our team will initiate the refund process, cross-checking and verifying the product's receipt. The timeline is subject to changes in the order status, reversal of the sale (subject to VAT), and adjustments to the payment method. For cash-on-delivery orders, please be advised that cash refunds may not be applicable, and alternative refund methods will be employed. We appreciate your patience and understanding throughout this process.
• An additional process fee will be charged for any refund.
• Please provide your details such as Order No, Order Date, Contact No. (the number from which your order was created), payment method (Bkash / SSLCommerz) and any other relevant information.
• If you pay via your debit/credit card (via SSLCommerz) and make a refund request, after cross-checking and processing from our end, it may take 15-20 working days from the end of SSLCommerz to disburse your refund.
• If you pay via Bkash / Nagad and make a refund request, after cross-checking and processing from our end, it may take 15-20 working days from the end of Bkash to disburse your refund.

Exchange Policy:

Any product would qualify as a return if it meets any of the following condition(s):

• You can exchange the product only once.
• Products with major quality defects.
• Wrong product, size or color sent by delivery team.
• Any technical error in the process.
• The item must be unused and in its original condition.
• Discounted products are not eligible for exchange or refund.
• Siora reserves the right to amend the exchange policy at any time.
• For exchange or related further support, contact us via social media or contact number.

Please be aware that shipping costs will not be refunded.